Sharecare’s leadership saw the future early: AI—and specifically Large Language Models (LLMs)—would redefine how people engage with healthcare. Recognizing that traditional advocacy models couldn’t keep pace, they set out not just to improve access, but to reinvent the entire member experience.

Their vision was bold: create a single, intelligent digital front door—a unified platform that makes healthcare as seamless and personalized as a five-star concierge experience.

As CEO Jeff Arnold put it, the goal was clear: “Treat every member like a guest in a five-star hotel.” That meant combining the warmth of human expertise with the intelligence of AI to deliver deeply personalized, proactive support—at scale.

Enter Sharecare+: An integrated, AI-powered platform that consolidates every benefit, every service, and every touchpoint into one connected, intuitive experience. From preventive care to complex case management, Sharecare+ supports members across digital, in-home, and in-person channels.
With AI serving as the smart digital nervous system of the platform, Sharecare+ doesn’t just react to member needs—it predicts them. It drives down costs by anticipating care gaps, eliminating friction, and routing members to the right resource at the right time.

To bring the Sharecare+ vision to life, Sharecare partnered with Torsion—selecting us as the strategic implementation partner to translate vision into scalable AI-powered execution. Sharecare+ was launched as a whole-health, payer-agnostic advocacy layer built on top of Sharecare’s digital infrastructure and rapidly scaled across populations and services.

To support the launch of Sharecare+, Torsion designed and implemented a modular, AI-native architecture across data, automation, and platform layers.

Key elements of the solution included:

The Sharecare+ platform rapidly demonstrated tangible value:

Sharecare’s journey with Torsion is ongoing. With an AI council ensuring responsible governance, the organization is poised to expand LLM applications in advocacy and member engagement, further optimize its data infrastructure, and enhance personalization through advanced predictive analytics.

Sharecare+ is a testament to what’s possible when vision meets execution-and when technology is harnessed to make healthcare more human, efficient, and effective.