Enhancing customer
journeys with
enterprise- grade AI
learning algorithms for improved customer experiences.
intent
preferences
engagement
Revolutionizing Customer Experience Across Industries
Scale operations with AI support
Torsion enables BPOs to scale operations with AI-powered tools for client support, automating repetitive tasks like query resolution while maintaining high service quality.
Tailored Workflow Automation
We use AI to consolidate and interpret trial data, reducing delays and enabling faster, evidence-based decisions.
Understand Sentiment Across Languages
Torsion builds predictive models that align distribution with demand, minimizing waste and ensuring patient access to vital medications.
Proactive Call Routing Optimization
Torsion creates LLM-powered healthcare virtual assistants for appointment scheduling, medication reminders, and patient questions, reducing administrative burdens and enhancing patient satisfaction.
Real-Time Agent Support
We implement AI to summarize doctor-patient interactions into structured EHR notes, improving accuracy while saving time for care teams.
Predict and Prevent Customer Churn
Torsion develops predictive models that analyze interaction trends and sentiment signals to flag churn risks, enabling timely escalation and personalized retention efforts.
Personalize Guest Experiences
Torsion designs AI workflows to automate claims validation and flag discrepancies, reducing processing times and cutting administrative costs.
Real-Time Service Optimization
We implement anomaly detection models that monitor service workflows, enabling staff to resolve potential disruptions before they affect guest satisfaction.
Dynamic Pricing Models
Torsion integrates automated systems to monitor HIPAA and regulatory compliance, ensuring seamless audits and error-free reports.
Create Personalized Travel Itineraries
Torsion designs AI systems to recommend personalized travel itineraries, considering customer preferences, budgets, and past behaviors to enhance the travel experience.
Manage Travel Disruptions Proactively
Torsion integrates LLM-driven compliance monitoring tools to ensure alignment with anti-money laundering (AML) and know-your-customer (KYC) standards. These services minimize regulatory exposure and enhance institutional credibility.
Unify Customer Profiles Across Platforms
Torsion integrates customer data from booking sites, airlines, and loyalty programs to create a consistent profile, ensuring seamless interactions and personalized offers across touchpoints.
Revolutionizing customer care with AI
Costs
Enhancing customer experiences with tailored AI services
Discovery & Strategy
Map customer journeys with behavioral insights
Torsion collaborates with CX leaders to identify critical touchpoints and create data-driven strategies for optimizing customer journeys using LLMs and advanced analytics.
Craft data strategy for omnichannel personalization
We develop tailored data unification strategies to integrate CRMs, e-commerce platforms, and mobile apps, enabling seamless cross-channel experiences and personalized engagement.
Evaluate technology and platform
Torsion assesses existing CX platforms and recommends scalable frameworks, LLM tools, and Generative AI models to align with business objectives and evolving customer expectations.
Proof of Concept (PoC)
Prototyping personalized recommendation systems
Build and test machine learning models that identify transactional anomalies, ensuring fraud detection accuracy and responsiveness before full-scale deployment.
Prototype conversational AI
Deploy and validate virtual assistants powered by LLMs to handle client queries, simulate interactions, and assess performance across diverse financial scenarios.
Simulate retention analytics
Our data audit checks your compliance posture with AI/LLM rules like GDPR and CCPA, recommending policy updates and data protection measures.
Enterprise Deployment and Scaling
Deploying unified personalization systems
Deploy real-time compliance monitoring tools integrated with transaction systems, ensuring adherence to regulatory standards without disrupting workflows.
Scaling real-time support systems
Fraud detection algorithms, risk assessment models, and compliance-ready frameworks tailored to the demands of financial operations.
Integrating smart recommendations
Torsion deploys adaptive recommendation systems capable of handling high-volume traffic and evolving customer preferences during peak demand.
Optimization and Governance
Continuous personalization optimization
Automate retraining of predictive and LLM models with the latest market and transactional data, maintaining accuracy and relevance over time.
Ensuring ethical AI
Integrate continuous monitoring tools to ensure ongoing alignment with financial regulations, minimizing the risk of penalties or non-compliance.
Staying compliant and secure
Advanced data cleaning, transformation, and anonymization processes ensure data readiness for AI model accuracy.
Torsion helped Sharecare transform patient interactions and streamline operations—leading to faster care, better compliance, and major cost savings.
40%
Audits
25%
processing time
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Your Questions Answered
- How does Torsion ensure seamless integration with existing systems?
Torsion specializes in creating real-time data pipelines and API-based integrations to connect with existing CRMs, ecommerce platforms, and analytics tools. This approach minimizes disruption while ensuring data consistency across channels.
- Can Torsion’s personalization services handle large volumes of customer interactions?
Yes, Torsion’s personalization services leverage scalable cloud-native architectures and advanced machine learning models. These frameworks are optimized to process millions of interactions in real time, ensuring fast and accurate recommendations.
- How do Torsion’s retention strategies work?
Torsion uses machine learning models, such as neural networks and decision trees, to analyze customer behavior and predict churn. Automated workflows are then triggered to deploy personalized retention strategies like targeted offers or loyalty rewards.
- What measures does Torsion take to protect customer data?
Torsion employs industry-leading encryption protocols, secure data transfer pipelines, and continuous compliance monitoring to ensure customer data is protected. Services align with global standards like GDPR, CCPA, and PCI-DSS.
- What is the timeline for implementing Torsion’s CX services?
Implementation timelines vary depending on the complexity of the project, but most CX services are deployed within 8–12 weeks. Torsion follows an agile methodology, ensuring rapid results without compromising quality.