Privacy Policy

Torsion (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal and business information we collect. This Privacy Policy explains how we handle data when you engage with our website, AI/LLM consultancy, and related services.

1. Information We Collect

We collect data to provide AI-driven solutions, improve our services, and ensure compliance with applicable laws.

1.1 Information You Provide
  • Contact Information: Name, email, phone number, job title, company name.
  • Business Details: Industry, AI project requirements, data shared for AI model development.
  • Account Information: If you register on our platform, we may collect login credentials.
  • Billing Information: Processed securely via third-party providers.
  • Communication Data: When you contact us via email, forms, or meetings.
1.2 Information Collected Automatically
  • Device & Log Data: IP address, browser type, access timestamps.
  • Usage Analytics: Website interactions, page views, clickstream data.
  • Cookies & Tracking: Used for functionality, security, and analytics (see Section 6).
1.3 Information from Third Parties
  • Business Partners & Clients: AI collaboration data (under contractual protection).
  • Public & Licensed Data Sources: Used in AI model development where applicable.

2. How We Use Your Information

We use collected data to:

  • Provide AI/LLM consultancy, technical services, and tailored AI solutions.
  • Improve AI models, data processing, and business intelligence tools.
  • Enhance website functionality and personalize user experiences.
  • Ensure compliance with California Consumer Privacy Act (CCPA) and Federal Trade Commission (FTC) regulations.
  • Communicate updates, offers, and insights, where consent is provided.
  • Prevent fraud, ensure security, and comply with legal obligations.
2.1 AI/LLM Data Handling
  • We do not use personal or business data for generalized AI model training unless explicitly authorized.
  • Any AI model development with client-provided data follows strict security measures.
  • We apply anonymization and encryption where required for sensitive data.

3. How We Share Your Information

Torsion does not sell or rent your personal information. However, we may share data under the following circumstances:

3.1 Service Providers & Vendors

We partner with trusted third-party vendors for:

  • Cloud hosting and security
  • AI infrastructure and analytics
  • Payment processing

All vendors comply with strict data protection agreements.

3.2 Business & Research Partnerships
  • Data may be shared with clients for co-developed AI solutions under confidentiality agreements.
3.3 Legal & Compliance Requirements

We may disclose data if required to:

  • Comply with California and U.S. laws, court orders, or regulatory authorities.
  • Investigate security risks or fraud prevention.
  • Protect Torsion’s legal rights and interests.

4. Data Security & Storage

We implement industry-standard security to protect data, including:

  • Encryption for data storage and transmission.
  • Access controls restricting sensitive data to authorized personnel.
  • Regular security audits to ensure compliance with best practices.
  • Secure AI model development with structured governance.
4.1 Data Retention

We retain data only as long as necessary for business, legal, and AI model training purposes, or as required by law.

5. Your Rights & Choices

5.1 California Residents (CCPA Compliance)

Under the California Consumer Privacy Act (CCPA), you have the right to:

  • Know what personal data we collect and how it is used.
  • Request access to your stored data.
  • Request deletion of your personal data, subject to legal constraints.
  • Opt out of data sharing, where applicable.

To exercise these rights, contact us at arun@torsion.ai

5.2 Rights for Other U.S. Users

You may:

  • Request data access or updates.
  • Opt out of marketing communications.
  • Manage cookie preferences (see Section 6).
5.3 Global Compliance (GDPR for International Users)

For users outside the U.S., data processing complies with local regulations, including the General Data Protection Regulation (GDPR) for European Union residents.

  • Legal Basis: We process data based on consent, contractual necessity, or legitimate business interests.
  • Data Transfers: If transferring data outside your jurisdiction, we ensure adequate safeguards, such as Standard Contractual Clauses for EU data transfers.

6. Cookies & Tracking Technologies

Torsion uses cookies to:

  • Improve website security and functionality.
  • Analyze visitor behavior for optimization.
  • Store authentication details for user convenience.

You can manage cookie preferences via browser settings.

7. AI Ethics & Responsible AI Practices

As an AI & LLM consultancy, we follow:

  • Transparency – Clear documentation on AI model training and data sources.
  • Bias Mitigation – Regular audits to ensure fairness in AI models.
  • Human Oversight – AI-assisted decisions include expert review where necessary.
  • Security & Compliance – AI development follows industry best practices.

8. Governing Law & Dispute Resolution

8.1 Governing Law

This Privacy Policy is governed by the laws of the State of California, without regard to conflict of laws principles.

8.2 Dispute Resolution

If a dispute arises:

  • Contact us at arun@torsion.ai to attempt resolution.
  • If unresolved, disputes will be settled through binding arbitration in California, except where otherwise required by law.

9. Updates to This Privacy Policy

We may update this Privacy Policy based on:

  • Regulatory changes, including CCPA, GDPR, or FTC updates.
  • Advancements in AI governance.
  • New security enhancements.

We will notify users of significant changes via email or website updates.

10. Contact Us

For privacy inquiries or data requests, contact us at:

  • Email: arun@torsion.ai
  • Address: Q4, A1, 8th Floor, Cyber Towers,
    Hi-tech City, Hyderabad 500081 
  • HQ: 50 California St Suite 1500 San Francisco, CA 94111